Support
How can we help?
Check the quick answers below, or send us a message and we will get back to you by email.
Quick answers
How do I cancel or change my subscription?
Subscriptions are billed and managed by Apple. Open Settings on your iPhone, tap your name, then Subscriptions, and choose Trading Journal. Cancelling there stops future renewals. Apple handles refunds at reportaproblem.apple.com.
I bought Pro but the app still shows the free version.
Make sure you are signed in to the same Apple ID you purchased with, then use Restore Purchases in the app's settings. If it still does not unlock, send us a message with the topic “Billing” and we will sort it out.
How do I delete my account and data?
Send a request with the topic “Account and data deletion” using the email address linked to your Sign in with Apple account. We will delete your data and confirm by email. You can also revoke the app's access from your Apple ID settings at any time.
Which assets can I track?
Trading Journal supports stocks, options and crypto. Each entry records direction, entry and exit price, quantity, notes and tags, and the Analytics, Calendar and Goals screens work across all of them.
Something is broken. What should I include in a bug report?
Your iPhone model, iOS version, the app version (shown in the app's settings), what you tapped and what you expected to happen. A screenshot or screen recording helps a lot.
Prefer email? Write to doubleslitapps@gmail.com. We usually reply within two business days.
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